Frequently Asked Questions
RETURN AND REFUND POLICY
To return an order, please contact our customer support team to request a return label. We will provide return labels via USPS, and they can only be used for shipments to a valid street address.
Returns must be made within 20 days of the delivery date. It is important to use our provided return label for the return process. Failure to do so will result in the responsibility for paying the return label costs. Please note that refunds will not be permitted if alternative addresses are used that were not provided by us. To qualify for a return, the item must be unused and in its original condition as received.
Once we receive your return, please allow 4-10 business days for refunded funds to be processed and reflected in your original method of purchase. If you do not receive after 10 business days, please contact our customer support team via email below:
To initiate the return and refund process, please reach out to our store within 20 days of the original order date, even if the items received are damaged or incorrect. Our team will assist you in obtaining a return label.
Once your merchandise has been shipped back to our warehouse, we will promptly process your return. Upon receipt and inspection of the returned items, we will credit your account with a refund.
Rest assured that we will do everything possible to make your experience with us a positive one. We understand that mistakes can happen, and we strive to rectify any errors promptly. If you are unhappy with your apparel or have received a damaged product, please don't hesitate to contact us. We are committed to making things right and ensuring your satisfaction. If you have any questions or require further assistance, please feel free to reach out to us at firstname.lastname@example.org.