To return an order, please contact our customer support team to request a return label. We will provide return labels via USPS, and they can only be used for shipments to a valid street address.

Returns must be made within 20 days of the delivery date. It is important to use our provided return label for the return process. Failure to do so will result in the responsibility for paying the return label costs. Please note that refunds will not be permitted if alternative addresses are used that were not provided by us. To qualify for a return, the item must be unused and in its original condition as received.

Once we receive your return, please allow 4-10 business days for refunded funds to be processed and reflected in your original method of purchase. If you do not receive after 10 business days, please contact our customer support team via email below: 

support@wethebelieversclothing.com

At this current moment in time, we do not provide exchange services due to the dynamic nature of our stock.

Given the frequent fluctuations in our stock levels and our limited inventory, we have determined that the most efficient way for customers to proceed is to initiate a return for a refund and then place a new order for the desired product. Please refer to the above section for detailed information on returns. 

In the rare event that certain items are oversold, rest assured that we will promptly refund you for the out-of-stock items and proceed with shipping the remaining items in your order.

Customers must contact our store within 20 days of the original order date, including if an order arrives damaged or contains the wrong product(s). We will credit your account with a refund after our warehouse receives your order.

If an error was made, if you are not happy with your apparel, or if you received a damaged product, please get in touch with us so we can make it right.

support@wethebelieversclothing.com

Our shipping times typically range from 2-10 business days from the date of order placement. Please note that the duration may vary depending on the volume of orders we receive. Once your items are shipped, the arrival time depends on the postal services in your area. Generally, you can expect to receive your order within 3-4 days after shipment.

Upon checkout, you will receive an order confirmation page and an email containing your order details and order number. Once your order is shipped, you will receive an email with a package tracker to monitor its progress. If you don't receive these emails, please check your spam folder before contacting support. If you still can't find them, feel free to reach out to our support team at support@wethebelieversclothing.com, and we'll be glad to assist you.

Orders are processed and shipped in the sequence they are received, typically within a timeframe of 2-6 business days from the date of order placement.

We The Believers Clothing cannot assume liability for any shipping address discrepancies. This includes situations such as incorrectly entered addresses or items, lost or stolen packages, or packages delivered to the wrong location.

Please note that there is a limited timeframe during which address changes can be made to an order. If you need to modify the address, we recommend reaching out to us promptly at support@wethebelieversclothing.com. We will make every effort to catch the order while it is still being processed and before it is shipped. However, it's important to understand that we cannot guarantee that we will be able to intercept the order in time to change the address. Once the order has been shipped, we are unable to modify the address. Please be aware that any errors or discrepancies in the address are the responsibility of the customer.

To ensure a smooth and successful delivery, we strongly advise carefully reviewing your order information twice before finalizing your purchase. Taking this precautionary step will help minimize the chances of any address-related issues or errors. Please feel free to reach out to our customer support team if you have any concerns or require assistance. We are here to help make your shopping experience as enjoyable as possible.

Once an order is shipped, we can not modify the order.

Once an order has been confirmed and purchased by the customer, making changes to the order becomes challenging due to the constraints of our software system. However, if you promptly email us with your request for a change, we will make every effort to accommodate it if we receive the request in time.

 Please note that we cannot provide a guarantee regarding our ability to modify the order. Our ability to fulfill your request depends on our current stock levels. If we do not have the desired size or color in stock, we unfortunately won't be able to make the requested change. We understand the importance of order customization and will do our best to accommodate your needs within the limitations of our inventory.

Once an order is shipped, we can not modify the order.

In the unlikely event that such a situation arises, we deeply apologize for any inconvenience caused, and we are committed to resolving it promptly. Please don't hesitate to contact our customer service team by sending an email to:

 support@wethebelieversclothing.com.

 When reaching out to us, kindly include the following details that you used during the purchase process: Your Name, Order Number, and Email. To help us better understand and address the issue, please provide specific details along with any relevant pictures. This will greatly expedite the process of resolving the problem and ensuring that you receive your product in a timely manner.

At We The Believers, we ensure that all our products undergo rigorous quality control procedures before reaching our customers. However, if you've encountered an unexpected odor with your puff print hoodie, we apologize for any inconvenience caused.

To address this concern, we recommend hanging the garment outside overnight in a well-ventilated area. This simple remedy should effectively eliminate the odor. 

Please be aware that for international orders, we are unable to provide prepaid return labels due to shipping regulations and fluctuating costs. Customers are responsible for covering the cost of return labels. To be eligible for a return, the item must be unused and in its original condition as received, and returns must be initiated and shipped within 20 days of the delivery date. Refunds will not be issued if alternative addresses, not provided by us, are used. Once we receive your return, please allow 4-10 business days for the refunded funds to be processed and reflected in your original method of purchase. If you haven't received your refund after 10 business days, please reach out to our customer support team via email at:

 support@wethebelieversclothing.com"

Please note that international shipping costs are subject to variability due to factors including VAT, Customs duties, regulations, currency exchange rates, delivery times, and packaging considerations. These variables are beyond our control as they are managed by DHL, our international shipping provider. We are committed to ongoing efforts to explore cost-saving options and provide the best shipping rates possible.

International shipping times can vary based on the specific shipping time option you select during checkout through DHL. Additionally, please keep in mind that there is a handling and processing period of 1-7 business days before your order is shipped. The actual duration of shipping will depend on the shipping service you choose and the destination. You can usually find more precise shipping estimates during the checkout process or by contacting our customer support team for more information.

We are dedicated to continuously restocking our products. To stay informed about product restocks and new releases, we recommend subscribing to our email and text message list. By doing so, you will receive notifications about the availability of restocked items. Additionally, we regularly provide updates on our Instagram stories and feed. Ensure that you have turned on post notifications to receive timely alerts about specific item restocks.

Our clothing sizes are designed to have a unisexcomfortable fit. For a looser and slightly oversized look, we suggest sizing up. Before placing your order, please refer to the sizing guide provided in the product description for accurate measurements.